Frequently Asked Questions
Everything you need to know about your gear, orders, and the game.
How do I determine the correct hockey stick flex and curve?
We provide a comprehensive sizing guide on each product page. Generally, your stick flex should be roughly half your body weight. For curves, we offer a comparison chart between major brands like Bauer, CCM, and Warrior to help you match your playing style.
Do you offer professional skate sharpening and heat molding?
Yes, all skates purchased online can be heat-molded and sharpened at our physical locations. If you are ordering remotely, we offer a 'Pre-Sharpen' service at checkout so your skates arrive game-ready.
What is your return policy on protective equipment?
We offer a 30-day return policy on most unused gear in its original packaging. Please note that for hygiene reasons, items like mouthguards, jocks, and under-protective base layers cannot be returned once opened.
How long does shipping take for oversized items like goalie leg pads?
Oversized items typically ship via ground freight and take 5-7 business days depending on your location. You will receive a specialized tracking number once the equipment leaves our warehouse.
Do you offer team discounts for bulk jersey or equipment orders?
Absolutely. Our Team Sales department handles orders for clubs and associations. Please contact our support team with your roster size and customization requirements for a formal quote.
What happens if my composite stick breaks shortly after purchase?
Most high-end composite sticks come with a one-time 30-day manufacturer warranty. If your stick breaks due to a manufacturing defect within 30 days of purchase, we will assist you in processing the claim with the manufacturer.